UK and Local Moving

FAQ

When should I contact a removal company?

One of the secrets of a good move is good planning, so as soon as you know you are going to be relocating, start contacting reputable removal companies. Don’t leave this to the last minute. Even if you don’t have a completion date on your house then you should still contact removal companies in good time.

What questions do I need to ask?

Ask your removal company as many questions as you can – after all you are entrusting these people with your prize possessions. Here’s a list of questions we recommend that you consider…
• How long have they been trading?
• What Insurance cover is offered?
• What is and what is not covered?
• Is there an excess on their insurance policy
• Do they have an operations manual and carry out in-house training?
• Can they supply references?
• How will the move be carried out? i.e. number of days, time of arrival etc.
• Are there any charges for key delays on move day?
• Are there any charges for cancelling or changing my move date?
• Can I arrange storage?
• What will security be like if my goods are on the vehicle overnight?

Is it normal for movers to leave their old house and move into their new house same day?

Yes, this is the norm, unless someone is moving long distance where an overnight stay is required.

What time should I book my removal for on moving day?

Both your solicitor and your seller’s solicitors will have agreed a time for key exchange. Ask your move manager how long loading your home contents may take – so if you anticipate receiving your keys at 13:00hrs for example and loading the vehicle and travelling to your new home is approximately 4 hours, then you should book for 09:00hrs.

What are the packing options that are on offer?

The main options are:
1) Customer packs boxes themselves and uses their own boxes, etc.
2) Customer pack themselves and the removal company provide boxes, etc.
3) The removal company can pack fragiles only, such as lamps, pictures, crockery and china.
4) A full pack service is provided where the removal company packs everything including fragiles and non fragiles, such as books, clothes, toys and food stuffs.

How many days should packing be carried out in advance?

Packing is usually best carried out a day or 2 before move day to ensure move day goes to schedule and there are no delays.

How do I pack pictures and mirrors?

Small pictures can go into a box together, larger pictures or mirrors should be bubble wrapped and then using cardboard or a flat pack box to protect the front and rear, tape together as a make shift box, alternatively slide the picture inside the flat packed box and secure the sides with tape.

How do I pack television?

If you do not have the original box, wrap bubble wrap around the TV and then use a flat pack box or sheet of cardboard to protect the screen. Remember to keep remote control handy.

What do I do with fridge/freezer contents?

It is a good idea if food stuffs are run down in the weeks leading up to move day. If there is food needing to be moved then placing any liquids, sauces, oils, etc., into a sealed bag prior to being placed in a box is a good idea to prevent spillage. Food stuffs should not be placed into storage in any event.

Do we need to empty wardrobes prior to the removal day?

No, we provide portable hanging garment boxes that can be filled on your removal day and these are provided as part of our service.

Do we need to empty drawers prior to the removal day?

Generally, no, small to medium chest of drawers can remain packed with light non-fragile items unless advised by our representative at the time of his survey.

If I have furniture that requires to be dismantled, do the removal men carry out this service?

Only if you have specifically requested this service and it has been costed and included within your written quotation, otherwise you should ensure all dismantling is completed prior to our vehicle arriving. Items that require dismantling include beds, wardrobes that are too large to remove, trampolines, child shoots and garden sheds etc.

Do you disconnect cookers, washers and fridges?

No, all electrical items should be disconnected, washers should be drained and freezers defrosted prior to the arrival of the removal team.

Do you disconnect electrical goods and light fittings?

We are able to disconnect electrical fittings and appliances but this must be booked in advance to arrange for a qualified electrician to visit your property prior to the removal day. A separate charge will be made for this.

Do you move plants?

Yes, we can arrange for all your plants to be moved but please let us know at the time of quoting as they take up a lot of space and can’t be stacked.

Do we need to empty items containing flammable substances?

Yes, all items need to be emptied and cleaned thoroughly prior to the removal day such as lawnmowers, motorbikes etc. For health and safety reasons we do not permit the transportation of any flammables, batteries, or pressurised containers.

Do you remove windows and doors?

If there is a need for windows and doors to be removed, then please let us know at the time of quoting and we will arrange a professional joiner/glazer to do this on the removal day.

Do you empty lofts and attics?

The contents of lofts and attics should be sorted out and packed before the removal day. Our house removal team will not be able to do this unless it is boarded and well lit with a safe point of entry, we can let you know at the time of quoting.

Do you empty garages and garden sheds?

Yes, we do but the contents of your garage or garden shed should be sorted and packed prior to the removal day and tools bundled together for safety during handling.

Can you dispose of items and furniture we do not want anymore?

Yes, we have a waste license but there will be an additional charge for this service.

When do I pay? And how can I pay?

For domestic & UK moves payment should be paid 5 working days prior to the actual move date unless we have agreed payment on completion

Do you collect cartons once I have finished with them?

Where possible Moving Home Made Easy as part of their recycling policy will collect cartons. These should be flat packed ready for collection. The collection will take place when we have a vehicle next in your area.

Do you provide hanging robes for my clothes?

Will Moving Home Made Easy provide hanging wardrobe cartons on the day of the move. Should you need to dismantle a wardrobe in advance of your move we can supply these in advance but it may incur an additional charge.

Do you provide packing materials within the move price?

If Moving Home Made Easy are packing, we will include the necessary materials in the move price. If you decide to undertake your own packing materials can be supplied and the charge for these will be notified to you at the time of quotation.

If you would like a quote or have any questions then
we would be delighted to call you.

Our staff would be delighted to send you a personalised quote for your removal