International Removals

FAQ

How soon should I arrange for a quote?

It is never too early to contact a removal company when you are planning an overseas move. Moving Home Made Easy recommend you begin your search at least 10-12 weeks prior to your move abroad; however, some people start their search as soon as 12 months before. It is important not to leave it until the last minute, which could result in hasty decisions. Ask for a brochure or specific customs information for the country you are moving to. Alternatively, you can obtain an online quote of this website or ask for one of our self-survey forms to be sent.

How do I arrange for an estimate for my forthcoming international removal?

Please call our free phone national number 0800 055 6669 or email us at enquiries@movinghomemadeeasy.com

How do you calculate the cost of our removal?

The cost of your international removal is based on the volume of goods you would like to ship, the freight rate for your particular destination and what packing requirements are needed (ease of access etc.). To accurately assess the volume a full survey of your property is carried out by one of our International Moving Consultants. This is also an opportunity to discuss your individual requirements and ask any questions you may have about your international move. If you know your volume or have already had a quote from another moving company, why not compare on our online quote calculator. If the destination is not there just email us with the details of your quote and we will see if we can match or better that quotation.

How long will my shipment take to arrive at destination?

The transit time of an ocean shipment depends on the port of departure and port of arrival for full container loads. Vessel sailings are regularly scheduled and Moving Home Made Easy can provide estimated sailing departure dates. Please understand that the departure dates are estimated; the actual departure can occur a few days earlier or later than scheduled. For shipments being sent on a shared load basis Moving Home Made Easy will include with your international removal quote an estimated transit time for your particular destination. Please ask our surveyor at the time of survey for details on type of shipments available and transit times.

How do I find up-to-date information regarding Customs regulations and documentation?

Customs regulations are unfortunately subject to frequent change and, regrettably, such changes are not always publicised Moving Home Made Easy endeavour to provide the most up-to-date customs information available, from a wide variety of different sources, including Customs Services themselves and industry and trade association, such as FIDI. Nevertheless, it is impossible to guarantee the accuracy of the information provided as customs rules and regulations, together with duty and tax rates, documentation and forms can, and do, change overnight.
Moving Home Made Easy endeavour to supply all the relevant forms required. However, it is the individual’s responsibility to ensure sure that they have the correct documentation for their personal situation.

Will my shipment be opened before it arrives at my new house?

In most cases your shipment, if it is a sole use-container, will be delivered to your new residence unopened. In some countries, for example Australia, all containers are unloaded for quarantine inspection. This is always carried out under the strict control of our destination partners. Customs officials reserve the right to inspect goods anywhere in the world, at their discretion; therefore, inspections are beyond our control.

Will I have to be at the destination for customs clearance?

Most destination countries require you to be in that country while your effects clear customs. However, there are some exceptions – your Move Manager will be able to advise you.

Am I entitled to claim back VAT on new goods?

You are entitled to a full VAT refund on most new household purchases if you are:
• An EU resident and have been in the EU for more than 365 days in the two years before you buy the goods and are going to a final destination outside of the EU for at least 12 consecutive months.
• An overseas visitor and have not been in the EU for more than 365 days in the two years before you buy the goods and intend to leave within three months of the date you buy them for a final destination outside the EU.
If the above applies to you and you wish to reclaim VAT, please ask for further information on the Retail Export Scheme.

What is FAIM?

FAIM was developed by FIDI (International Federation of International Movers) in 1997 and is now the industry’s leading quality standard for international moving companies. FAIM certification provides peace of mind for customers as it covers every aspect of the international moving process.

Who will provide delivery services at destination?

All Moving Home Made Easy agents are members of FIDI, BAR Overseas, and or HHGFAA. Moving Home Made Easy has sought to develop a comprehensive network of overseas agents based on their quality of service and experience. The agent will clear your effects through customs and liase with you regarding delivery or storage if required. It is important to make contact with the agent upon arrival at destination.

What quality rating system is there for international removal companies?

It is important that you check out the background and credentials of the international removal companies who quote on your international move. It is vital to ensure that your chosen international removal company has relevant experience, and has appropriate links with foreign movers as it is the foreign mover who will supply at least 40% of the service.

How do I gauge the level of insurance cover required for my belongings in an international move?

In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country, especially with regard to high value items like motor vehicles. Cost of living data may also be obtainable from that country’s embassy. You should also look at your existing household policy as a guide.
When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost; it’s best to give as much information as possible. Also remember that although every care is taken your effects will be travelling a long way and also may be subject to customs examination/quarantine which can increase the risk.

Will Moving Home Made Easy arrange insurance coverage on my behalf?

Moving Home Made Easy can provide comprehensive insurance cover for your household and personal effects during your domestic or international move. The insurance cover we offer is at competitive rates and excellent back up, so that in the unlikely event of a claim settlement can usually be dealt with promptly.

I have been offered a cheaper quote for insurance elsewhere, is it the same cover?

No the cover and the ongoing services is not the same –
• Our cover is tailor made for your needs
• The cover can be extended to include Pairs and Sets, Mould and Mildew and Electrical, electronic mechanical derangement on all items.
• We have a panel of worldwide loss adjusters therefore should the worse happen then local representation is in place to visit and assist you with the claims process
• We have a very close working relationship with these Claims Adjustors and if you were to have a claim it is in our best interest to ensure that the claim is settled quickly and fairly.

What items should I not include in an international household goods shipment?

For a full list of prohibited items, it is advisable to apply to the Customs authority for a ruling in the importing country or their overseas representative such as the embassy or consular office. Most countries prohibit or restrict importation of the following items:
• Firearms, ammunition and explosives
• Hazardous items such as fireworks, toxic or poisonous substances
• Swords, sabres, daggers, spears, switchblades, hatchets
• Items made from animals on the endangered species list (e.g. ivory)
• Foodstuffs, plants, herbs & spices
• Dried flowers, bulbs, seeds, pinecones etc.
• Soil, sand, straw & hay
• Unprocessed furs, skins and hunting trophies
• Alcohol
• Medicines & narcotic drugs
• Pornographic materials
Please note that the importation of goods packed in solid wood packing materials, for example timber cases, is prohibited in the USA unless the timber is TIMCON/ISPM15 compliant. Ask our shipping department for further details.

Are all charges included in the price?

If you book your shipment as a door-to-door move then all charges, including customs clearance charges and local delivery to your residence (with normal access, not above first floor level), will be included in the estimate that’s given to you. However, you will still be responsible for any duty or tax that is raised on your shipment by Customs. There may also be further exclusions, which will be set out in our estimate as these vary depending on the destination. These include quarantine examination and inspection fees, wharfage fees in some instances and any rent / demurrage that may be incurred.

What will the removals estimator tell me when he visits my home to assess the cost of my overseas move?

The Moving Home Made Easy Sales & Service Representatives can advise on all aspects of your move overseas such as route and transport options, costs, packing requirements, crating, transit times, shipment protection, unpacking, customs requirements and storage at origin or destination.
Our representative will discuss in detail the different shipping/air freight options available to your overseas destination, and will make an estimate of the volume and if possible the weight of your consignment. They will also discuss the various paperwork and Customs documentation required. They will give you information regarding our office or agent who will deliver your possessions from the port of arrival to your new residence overseas, together with general advice on your move.

Who do I contact on arrival overseas to find out about the status of my shipment?

The majority of our agents are members of FIDI, BAR Overseas, and/or HHGFAA. Moving Home Made Easy has sought to develop a comprehensive network of overseas agents based on their quality of service and experience. The agent details will be given to you at the time of quotation.

What are the different cost/service options available to me?

When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerisation, routing consolidation opportunities- sea or air freight, port of exit, etc. The cost of each option will determines the amount you’ll pay. Our surveyor will be able to give you advice on all these aspects of your international move.

Is it cheaper to ship certain items rather than sell them and replace them at my destination?

There are several factors which help to determine which is the best option, such as the value of the items in question at destination compared with the saleable value at the point of origin, their size, and the overall volume of your shipment. Moving Home Made Easy representatives will be pleased to offer guidance.

What advice can you give me on how to plan for my international move?

There is no substitute for planning and preparation for an international move. As soon as you know that you’re going to be moving overseas contact Moving Home Made Easy. As you approach moving day think about which items you will need for your journey- specifically travel papers, immediate clothing, passports, medical documentation and records, family papers, valuables, jewellery, medicines, school reports, etc. Moving Home Made Easy can provide a variety of host country information including destination guides and country facts sheets, together with detailed Customs rules and regulations

How much notice should I give to book a date for packing?

Moving Home Made Easy recommends where possible that you give a minimum of 2 to 3 weeks’ notice, although if this is not possible we will endeavour to meet your requirements. Ideally, as soon as you know when you want to move you should confirm dates with us.

Will I have to pay VAT?

Removal costs are exempt from VAT if the ultimate destination is outside the EU. VAT applies at the current UK rate if you are relocating within the EU.

When do I pay? And how can I pay?

Moving Home Made Easy ask for payment prior to collection for groupage or part load consignments. For full container loads we require payment in advance of booking the container.
Invoices can be paid online and payment can be made by debit / credit card. There is a 2.5% surcharge if a credit card is used. Please note that cheques require clearance before goods can be shipped. Bank transfer is also an option and full details can be supplied.

Where do you ship to?

Moving Home Made Easy offer a worldwide service to any destination.
Moving Home Made Easy also have regular groupage services to Adelaide, Brisbane, Sydney, Perth, Melbourne, Dubai, Auckland, Wellington, Christchurch, New York, Los Angeles, San Francisco, Capetown, Durban, and Limassol.
Also from the above destination Moving Home Made Easy can ship to inland destinations in the USA, Australia, New Zealand, Canada, UAE, Kuwait, Oman, Cyprus and South Africa. When relocating to any inland destination please complete our international moving form and we will supply a door to door quote.

Do you provide storage?

Yes, both at the point of origin and at the destination. If you require secure storage for moving we offer discounted rates for consignments Moving Home Made Easy are shipping overseas. Moving Home Made Easy are able to offer highly competitive rates to suit individual requirements.

Can I pack myself?

If you wish to pack yourself Moving Home Made Easy will provide you with all the packaging materials you need. We do however strongly recommend that you take advantage of our professional packing service; we employ highly qualified staff to perform this skilled task. It is important however that a full list of contents of the packed cartons is provided, as this will be needed by customs at destination. Many of our clients often wish to pack a few personal items themselves. Cartons and packing materials can be delivered to you in advance of the removal so that this can be done at your leisure.

How will you pack my valuable/fragile/precious items?

Moving Home Made Easy employs its own full time carpenters who can build high protection crates for any items that you may be concerned about. From artwork, grandfather clocks, vases to motorcycles we can crate anything. We also have a large range of specialist packing materials such as acid free tissue, cushion wrap, card wrap etc.
Family Visas for Australia

If you would like a quote or have any questions then
we would be delighted to call you.

Our staff would be delighted to send you a personalised quote for your removal