Moving home can be a confusing and anxious time, however we are here to help you make it as easy and as stress free as possible.
Our Frequently Asked Questions will guide you through the process and answer any questions you may have.
Do these terms and conditions include clauses where surcharges can be applied for late key exchange on move day?
Removal companies terms and conditions often carry the right to surcharge for any “waiting time” that is incurred whilst waiting for access to a home movers new home. For added peace of mind at Moving Home Made Easy we offer home movers 2 hours of waiting time for free, with an option to purchase a Late Key Waiver which covers unexpected waiting time. Read more about our Late Key Waiver.
Are there any cancellation charges if I cancel the services I’ve booked with Moving Home Made Easy?
Yes, there can be. If you cancel or postpone your move more then 10 working days before the removal was due to start then there is no charge. However if you cancel closer to your move date, then the following charges apply:
- Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.
- Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.
- Within 24 hours of the move taking place; not more than 75% of the removal charge.
- On the day the work starts or at any time after the work commences up to 100% of Our charges.
We offer a Cancellation Waiver which, when purchased, can cover fees you you need to cancel or postpone your move.
Clause 8, 9, 10 and 11 in our Terms and Conditions covers all items that are forbidden to be moved or stored. For example; animals, plants, food, drinks, drugs, ammunition, monies, jewellery, flammables, collector stamps, etc.
Under the British Association of Removers (BAR) Code of Practice full payment for all removal services is required to be paid no later than 7 days before the booked move date.
Advanced payments are protected under the BAR Advanced Payment Scheme. More information about the Advanced Payment Scheme and the BAR Code of Practice can be found on the BAR Member page.
A Home Visit is when one of our Move Managers visits your home in order to discover what items you require to be moved. They will survey all of the rooms, cupboards, attics, cellars and garages in order to calculate the overall volume and weight of possessions you have to move. You will be able to identify the items to be moved as well as items that are not to be moved. The Move Manager will also look at access and parking for the moving vehicles and how your home may need to be protected during the moving process. All of this information will then be used to produce a quote for your move.
A Move Manager is a member of our staff who will guide you through your entire move. They will help you to consider all aspects of your move, including packing options, to ensure that you receive an accurate quote for your move. You will be able to contact your Move Manager if you have any questions about your move.
When we send you a quote it will include the cost to move your possessions from the addresses you have provided. If you have additional items to move, for example to collect items that are in storage, then this will also be included. If you have requested a quote for packing then this will be included as a separate line item. Depending on the type of move you require then insurance cover may be included. VAT will also be listed on our quote.
If your removal quote is for our full 5 Star moving service then your quote will include insurance. However if using our man-and-van service then insurance is not included.
Local and UK Moves
One of the secrets of a good move is good planning, so as soon as you know you are going to be relocating, start contacting reputable removal companies. Don’t leave this to the last minute. Even if you don’t have a completion date on your house then you should still contact removal companies in good time.
Ask your removal company as many questions as you can – after all you are entrusting these people with your prize possessions. Here’s a list of questions we recommend that you consider…MORE
Yes, this is the norm, unless someone is moving long distance where an overnight stay is required.
Both your solicitor and your seller’s solicitors will have agreed a time for key exchange. Ask your move manager how long loading your home contents may take – so if you anticipate receiving your keys at 13:00hrs for example and loading the vehicle and travelling to your new home is approximately 4 hours, then you should book for 09:00hrs.
When moving home you have several packing options:
We offer a professional full packing service which will take care of all the packing needs. This covers fragile and non-fragile items and will ensure that your possessions are well protected while being moved.
You may also choose to use our Fragiles Only packing service, which will only select fragile items to pack and protect. Leaving you to pack all of the non-fragile items.
If you choose to pack everything yourself then we provide you with some free packing materials. If you end up needing more then additional boxes, bubble wrap and other packing materials are available to purchase.
It is never too early to contact a removal company when you are planning an overseas move. Moving Home Made Easy recommend you begin your search at least 10-12 weeks prior to your move abroad; however, some people start their search as soon as 12 months before. It is important not to leave it until the last minute, which could result in hasty decisions. Ask for a brochure or specific customs information for the country you are moving to. Alternatively, you can obtain an online quote of this website or ask for one of our self-survey forms to be sent.
Please call our free phone national number 0800 055 6669 or email us at email@example.com
The cost of your international removal is based on the volume of goods you would like to ship, the freight rate for your particular destination and what packing requirements are needed (ease of access etc.). To accurately assess the volume a full survey of your property is carried out by one of our International Moving Consultants. This is also an opportunity to discuss your individual requirements and ask any questions you may have about your international move. If you know your volume or have already had a quote from another moving company, why not compare on our online quote calculator. If the destination is not there just email us with the details of your quote and we will see if we can match or better that quotation.
The transit time of an ocean shipment depends on the port of departure and port of arrival for full container loads. Vessel sailings are regularly scheduled and Moving Home Made Easy can provide estimated sailing departure dates. Please understand that the departure dates are estimated; the actual departure can occur a few days earlier or later than scheduled. For shipments being sent on a shared load basis Moving Home Made Easy will include with your international removal quote an estimated transit time for your particular destination. Please ask our surveyor at the time of survey for details on type of shipments available and transit times.
Customs regulations are unfortunately subject to frequent change and, regrettably, such changes are not always publicised Moving Home Made Easy endeavour to provide the most up-to-date customs information available, from a wide variety of different sources, including Customs Services themselves and industry and trade association, such as FIDI. Nevertheless, it is impossible to guarantee the accuracy of the information provided as customs rules and regulations, together with duty and tax rates, documentation and forms can, and do, change overnight. Moving Home Made Easy endeavour to supply all the relevant forms required. However, it is the individual’s responsibility to ensure sure that they have the correct documentation for their personal situation.
Dismantling and Reassembly
Many types of furniture can be dismantled and then reassembled by our professional team of movers. Sometimes an item will need to be dismantled in order to help physically remove it from your property, however sometimes it just makes sense to dismantle an item to make the process of transporting it easier. There is some more information on the Dismantling and Reassembly page.
Our secure storage centres are protected by the latest state-of-the-art 24×7 CCTV monitored security systems – for your total peace of mind. Only authorised representative can access our storage facility.
Yes, it is always advisable to view any of storage facility for your own peace of mind. Moving Home Made Easy can show you round our modern storage facilities upon request.
We can generally arrange secure storage as soon as you call our office although generally speaking the more notice the better.
Although our storage facility is popular with those wanting direct access to their contents, we can supply a Moving Home Made removal vehicle and porters to collect your goods. Please call us on 0800 055 6669 for a quotation. We can also bring the units to your house for you to fill; alternatively, you can hire a van should you wish to move the items to our storage warehouse yourself. Please see the storage solutions available to you on our online booking section.
You can use our online storage calculator to work out how many storage units you will need. Or simply call us free on 0800 055 6669 and we’ll be happy to advise you.
Clause 41 states that the liability will not exceed £40/item. Is this the limit of insurance that my goods are covered for?
No, the limited liability of £40/item is only if you choose to use your own insurance or you do not purchase our insurance cover. Our standard cover overrides this clause when purchased, or when it is included in our quotation.
Yes. Insurers will not pay the first £100 of each customer’s claim. £50 payable by the customer and £50 payable via remover.
The removal industry standard terms and conditions and insurance coverage for home movers who choose to pack their own china or breakables, etc. into boxes provides limited cover for loss, negligence or accidental breakage by our staff. For full cover to be in effect our trained packers need to pack the boxes.
Any claim should be made in writing within 7 days of delivery of the goods, any extension to this period must be requested within the 7 days and agreed by us in writing.